At Roby’s Top Shop, customer satisfaction is our highest priority. We understand that sometimes, a product may not meet your expectations or could arrive damaged. That’s why we’ve developed a transparent, customer-friendly Refunds and Returns Policy designed to give you peace of mind.
This policy applies to customers in the following countries: United States, Canada, Australia, New Zealand, and South Africa.
If you have any questions or concerns regarding your order, please feel free to reach out to us through our Contact Us page or email us directly at support@robystopshop.net.
Returns
We accept returns for both defective and non-defective products, provided the items meet the conditions outlined below.
Eligibility for Returns
To be eligible for a return:
- The product must be in new condition, which means:
- Unopened and in its original packaging
- Unused and in the same condition you received it
Return Window
- Returns must be initiated within 10 calendar days of the product delivery date.
- Returns requested after this window may not be accepted.
Return Method
- All returns must be dropped off at a designated drop-off location. Full instructions will be provided once your return request is approved.
Return Shipping Costs
- We cover return shipping costs only for defective items.
- For non-defective returns, customers are responsible for shipping fees.
Exchanges
We accept exchanges for eligible products. Exchange requests must follow the same conditions as returns.
Exchange Criteria
- Exchanges are allowed only for new items that are:
- In original packaging
- Unused and undamaged
Exchange Request Timeframe
- Exchange requests must be made within 10 calendar days of receiving the product.
Exchange Process
- Contact our support team via email or contact form.
- Our team will review your request and, if approved, provide return instructions.
- Once the item is received and inspected, we will process the exchange and ship the replacement item.
Refunds
If you are not satisfied with your purchase, we offer a hassle-free refund process.
Refund Process
- Send us a message through our Contact Us page or email us at support@robystopshop.net.
- We will verify your purchase and provide return instructions (if applicable).
- Upon receiving the returned item (if required), we will initiate the refund.
Refund Processing Time
- Once we receive your item (if applicable), your refund will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
Refund Currency
- All refunds are processed in USD.
Additional Details
Restocking Fee
- No restocking fee applies to any returns or exchanges.
🚫 Non-Returnable Items
We do not accept returns or exchanges for:
- Products returned in used or damaged condition
- Items without original packaging
- Custom or personalized items (unless defective)
- Gift cards or downloadable software products
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Damaged or Defective Products
If your item arrives damaged or defective, we’re here to help.
How to Report an Issue
- Contact us within 7 days of receiving your order.
- Provide your order number and photos of the damaged/defective item.
- Our team will assess the issue and provide a solution — replacement, exchange, or refund.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — processing times may vary.
If you’ve done all of this and still have not received your refund, please contact us at support@robystopshop.net.
Cancellations
Orders can only be canceled within 24 hours of purchase or before they are shipped, whichever comes first. Once an item has been shipped, it will fall under the regular return policy.
International Returns
Currently, we only support returns and exchanges for customers in the United States, Canada, Australia, New Zealand, and South Africa. If you’re located in a different country, please contact our support team before placing your order.
Changes to This Policy
Roby’s Top Shop reserves the right to update or change this Refunds & Returns Policy at any time. Changes will be posted on this page and will be effective immediately.
Contact Us
For any questions or to initiate a return or refund, please reach out:
Email: support@robystopshop.net
Website: Contact Us
We’re here to make your shopping experience as smooth and satisfying as possible.
